Frequently Asked Questions

Getting started is easier than you might think! While documentation requirements vary depending on your loan program and financial situation, here are some commonly requested items:

• Photo ID: Valid driver's license or government-issued ID
• Income: Most recent 30 days of pay stubs and last two years of W-2s
• Assets: Most recent two months of bank statements (all pages, even if blank)
• Tax Returns: Last two years, if applicable
• Additional Documentation: Retirement statements, mortgage statements, or other documents depending on your situation

Don't worry if you don't have everything ready! The Duke Team will guide you through the process and let you know exactly what's needed.

Ready to get started? Contact our team today! duketeam@uhm.com 

The amount needed depends on your loan program, purchase price, and closing costs. Some conventional loan programs offer down payments as low as 3%, FHA loans may require as little as 3.5%, and eligible VA and USDA borrowers may qualify for no down payment. The Duke Team can help you explore your options and estimate the funds you'll need. 

To find out more please get in touch with duketeam@uhm.com

Prequalification is generally an initial estimate of what you may be able to afford based on information you provide. Preapproval typically involves a more detailed review of your credit, income, assets, and financial documentation. Having a preapproval can help you shop with confidence and demonstrate to sellers that you've taken steps toward securing financing. Preapproval is not a guarantee of final loan approval. 

Yes! Depending on your location, income, and eligibility, down payment assistance programs may be available to help with upfront homebuying expenses. The Duke Team can review available programs and help determine whether you qualify. Assistance programs vary by state and may have additional requirements or restrictions. 

 The mortgage process typically takes around 30 days from contract to closing, although timelines vary based on the loan program, property, and individual circumstances.

Once you've applied, The Duke Team will review your financial information, request any necessary documentation, and guide you through preapproval, processing, underwriting, and closing.

Our goal is to make the process as smooth and straightforward as possible while keeping you informed every step of the way

Absolutely! Self-employed borrowers have mortgage options, too. Depending on the loan program, qualifying income may be determined using tax returns, business financial statements, or other eligible documentation. The Duke Team can help you understand what may be needed based on your employment and financial situation. 

Refinancing may help you adjust your loan term, change your loan structure, or access your home's equity. Whether it's the right move depends on your current mortgage, financial goals, and available options.

Every situation is different! Give The Duke Team a call at 517-819-2307, and we'll help you explore your options, weigh the potential benefits and costs, and determine whether refinancing makes sense for you.

You can email the claim documents to insuranceclaims@uhm.com and mail any claim checks you receive to Union Home Mortgage, 5942 Renaissance Place, Toledo, OH 43623. 

Your monthly mortgage payment may change due to increases in property taxes, homeowners insurance or PMI if applicable.

For loans with an escrow account, Union Home Mortgage conducts an annual escrow analysis to review these expenses and determine whether your monthly escrow payment needs to be adjusted.

What happens if there's an escrow shortage?

If your taxes or insurance cost more than anticipated, you may have an escrow shortage. You can generally choose to pay the shortage in one lump sum or spread the amount over 12 monthly payments. Your payment may still increase to cover higher future expenses.

What if there's an escrow surplus?

If your escrow account has more funds than required, you may receive a refund, subject to applicable escrow requirements.

Can I lower my payment?

UHM does not control property taxes or insurance premiums. However, you can contact your local taxing authority about property taxes or shop for a different homeowners insurance policy. If you change insurance providers, be sure to notify UHM.

For questions about your specific escrow account, please contact UHM's servicing department. 

For questions about your mortgage payment, escrow account, or loan servicing, please contact Union Home Mortgage Servicing at 800-441-3456 or UHMServicing@uhm.com